Mobile Application Developer

The primary responsibility of this role is to provide IT support to the end users of the organization to solve technical issues. This role will also provide effective assistance, back up and support to the Team Lead.

Responsibility

• Handle daily end user desktop technical support activities
• Install, configure, diagnose, repair, maintain, and upgrade all Hardware, Desktop Operating System,

MS Office and any other authorized desktop applications.

• Setting up and configuring new laptops and desktops with Endpoint security solutions
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Reporting faults and maintaining logs on desktops and laptops
• Responsible for managing backups and tape rotation
• Troubleshooting network connectivity issues LAN & WAN.
• Undertake small to medium-sized IT projects as instructed by the Team Lead
• Maintain, troubleshoot and resolve issues related to computer peripheral devices like printers,

Scanners and any other authorized peripheral equipment.

• Providing support for MAC PCs
• Maintain telephony system
• Support and maintain MS Server/Desktops and MS Exchange
• Assisting in getting quotations for purchase program for IT hardware/software
• Ensure all software licensing purchased are recorded and maintained.
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Escalate IT issues to the Team Lead where necessary
• Prepare documents, meeting materials and correspondence
• Perform basic administrative support duties as required to meet specific operational objectives
• Work extra hours to meet deadlines, as required and where reasonable
• Provide assistance as required to the Team Lead
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers

Knowledge & Competencies

• 5+ years’ experience in Desktop/Laptop/MAC Support
• Superior customer service and support skills
• Relevant Certifications/Trainings
• Experience in Setting up and configuring new laptops and desktops with Endpoint security solutions and authorized software
• Experience in Diagnose and resolve technical issues related to Operating system, Endpoint security solutions and applications
• Strong understanding of Server technologies and Network/Endpoint Security technologies
• Good technical writing, documentation, and communication skills are required.
• Well-organized, action-oriented team player with the ability to prioritize daily work, change directions quickly, and work on multiple projects simultaneously