Receptionist

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.

RECEPTIONIST DUTIES & RESPONSIBILITIES:

Welcome and greet guests in a friendly demeanor
Inform guests about the hotel rates and services
Sales of rooms through walk-ins and phone queries
Ensure proper room allocation
Register, check-in and check-out guests
Compute guest billings, post charges to guest rooms and responsibility of guest payments
Listen and respond to guest queries and requests both in-person and on phone
Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests
Inform housekeeping when rooms have been vacated and are ready for cleaning
Maintain a neat and orderly front desk and reception area
QUALIFICATION AND WORK EXPERIENCE:

2 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai
good oral and written communication skills
strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems
strong presentation and platform skills and friendly demeanor