Cluster Reservations Agent

CLUSTER RESERVATIONS AGENT

Tasks include:

·Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.

·Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)

·Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.

·Keep effective communication with each respective property’s operations team and ensure all relevant information is passed on correctly

·Follow sales techniques to maximize revenue and fully understand the needs of the customer and strive to meet or exceed those expectations at all times

·Adopt a sales attitude: Identify sales leads for the on-property sales teams, confidently convert reservations requests with an eagerness to close the deal and identify upsell opportunities across all channels.