Call Center Agent/Listing

Abu Dhabi’s Real Estate Property Management Company is currently looking for Female Listing Agent

CANDIDATES MUST HAVE:

· Multi-tasking skills

· Must possess excellent communication skills in English & Arabic

· Team player and self-driven attitude

· Ability to communicate precisely

· Strong interpersonal skills

· Good computer skills in MS Office Tools

· Ability to adapt to change

· Excellent interpersonal and customer service skills

EXPERIENCE:

· At least 1-2 years' experience as Real Estate Listing Agent in UAE Real Estate Market preferably in a medium to large organization or in real estate industry.

· Listing Agent experience in UAE and Abu Dhabi market.

DUTIES AND RESPONSIBILITIES

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Technical expert in related computer applications.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality